Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Sep 2020 11:05:27 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div><div dir="auto">Dear, </div></div>
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<div dir="auto">This is the item I want to exchange.</div>
<div dir="auto">So I go to any Max store and give it back for exchange with same or another item , right?</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0Mjg3Mzc4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C1-OtcLevCvj5HZkmk3d1dimucHlOzp__ZY6KT5uWH8" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 1 Sep 2020 at 11:19 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div>Hi Meriem,</div>
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<br><br><div>Thank you for getting in touch with us.<br><br>With reference to order no #9600425466<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. </div>
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<br><br><div>We would request you to please share the name of the item along with the item id so that we can create return request fro the item on your behalf.</div>
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<br><br><div>We look forward to hearing from you.</div>
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<br><br><div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1443706