Subject: Ticket Assigned - Conversation with kathlyn castillo
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Sep 2020 08:14:00 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kathlyn castillo kathlyn castillo                    Bot:  Hi again! Bot:  Please enter your name Customer:  kathlyn castillo Bot:  Hi Kathlyn Castillo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6220488133 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 01st Sep                     kathlyn castillo                    I just want to track my orders           12:06 PM, 01st Sep        
            Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:07 PM, 01st Sep                     kathlyn castillo                    Chat widget opened           12:07 PM, 01st Sep                     kathlyn castillo                    I just to track my orders           12:07 PM, 01st Sep                     kathlyn castillo                    I have the tracking number           12:07 PM, 01st Sep                     kathlyn castillo                    How can I make sure it will deliver to my office address           12:07 PM, 01st Sep                   Shivani                    Kindly share the order number so that we can check.           12:07 PM, 01st Sep                     kathlyn castillo                    6220488133           12:08 PM, 01st Sep                   Shivani                    We can see that you have placed your order on 1 Sep, 2020.           12:09 PM, 01st Sep                     kathlyn c
 astillo                    Yes. And I want to know the progress of my purchase items           12:09 PM, 01st Sep                   Shivani                    The order usually delivered within  3 - 4 working days and once it will shipped from warehouse, you will receive the tracking number.           12:10 PM, 01st Sep                   Shivani                    Your order still in processing stage.           12:10 PM, 01st Sep                   Shivani                    Kindly confirm your contact number #+966504975958.           12:11 PM, 01st Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:12 PM, 01st Sep                   Shivani                    Sorry we did not receive any response from you.

We'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:13 PM, 01st Sep                     kathlyn castillo                    Will I receive message fromyes that is my number           12:13 PM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1444318