Subject: Ticket Assigned - Conversation with irine
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 08:52:08 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irine irine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irine Bot:  Hi Irine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8200022765 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565573760            12:28 PM, 31st Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:30 PM, 31st Aug                     irine                    Im waiting for order # 8200022765 not come any confirmation yet           12:30 PM, 31st Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:30 PM, 31st Aug                     irine                    Ok           12:30 PM, 31st Aug                   Shivani                    Thank you for holding up            12:31 PM, 31st Aug                   Shivani                    We would like to inform you that your order has been placed successfully on 28 Aug, 2020.           12:31 PM, 31st Aug                     irine                    Yes           12:32 PM, 31st Aug                   Shivani                    The order usually ready for pick up in  2 - 3 working days.           12:32 PM, 31st Aug                     irine                    What time i can go and collect           12:32 PM, 31st Aug                   Shivani                    Once the order will be ready for pick up, you will receive notification regarding the same.           12:32 PM, 31st Aug                     irine                    Now 3 days finish           12:32 PM, 31st Aug                   Shivani                    Is there anything else I can help you with?            12:32 PM, 31st Aug                   Shivani                    The order takes 2 - 3 business days.           12:33 PM, 31st Aug                     irine                    Ya i still waiting to solve a problem in your system that i have 2.8 kd balance not active           12:33 PM, 31st Aug                     irine                    I call and sent a lot of mails but same answer and nothing change           12:34 PM, 31st Aug                   Shivani                    Kindly elaborate your issue so that we can check.           12:34 PM, 31st Aug                     irine                             12:35 PM, 31st Aug                     irine                             12:36 PM, 31st Aug                   Shivani                    Thank you for the details.           12:37 PM, 31st Aug                   Shivani                    We would lik eto inform you that we have already processed the refund in your my credit wallet.           12:38 PM, 31st Aug                     irine                    Chat widget opened           12:38 PM, 31st Aug                     irine                    But still bot activated and my balance is 0           12:39 PM, 31st Aug                   Shivani                    We have processed the refund on 19 Aug, 2020.           12:39 PM, 31st Aug                     irine                    Show +2.8 but my balance is 0           12:40 PM, 31st Aug                   Shivani                    We request you to please check it once.           12:40 PM, 31st Aug                     irine                    Then i make order and same you cancel from your side and give new balance only without 2.8 kd           12:40 PM, 31st Aug                     irine                    I will check again right now and send you screen shot           12:41 PM, 31st Aug                   Shivani                    Please take your time.           12:41 PM, 31st Aug                     irine                    Chat widget opened           12:42 PM, 31st Aug                     irine                             12:42 PM, 31st Aug                     irine                    Its 0           12:42 PM, 31st Aug                     irine                    If you can see my credit history from your side so you can underßtand           12:43 PM, 31st Aug                     irine                    I have 2.8 kd still not use and not shown in my balance           12:44 PM, 31st Aug                   Shivani                    We  sincerely apologies for the inconvenience caused to you.           12:44 PM, 31st Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:44 PM, 31st Aug                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:46 PM, 31st Aug                   Shivani                    Please ignore above message.           12:46 PM, 31st Aug                   Shivani                    We would like you to clear the cache of your app. You can also reinstall or update your application.           12:49 PM, 31st Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:51 PM, 31st Aug                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:51 PM, 31st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1440973