Subject: Ticket Assigned - Conversation with saira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 08:51:27 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saira saira                    Bot:  Hi again! Bot:  Please enter your name Customer:  saira Bot:  Hi Saira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6219051825 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:37 PM, 31st Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:37 PM, 31st Aug                     saira                    Chat widget opened           12:37 PM, 31st Aug                     saira                             12:38 PM, 31st Aug                     saira                    I order a product yesterday it is showing that delivery is on the way but I didn't receive any call and message all day I wait but at last it is showing undeliverd           12:39 PM, 31st Aug                     saira                    Chat widget opened           12:39 PM, 31st Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:39 PM, 31st Aug                     saira                    OK waiting           12:40 PM, 31st Aug                   Shivani                    Thank you for holding up            12:40 PM, 31st Aug                   Shivani                    We would like to inform you that your order has already been shipped from our warehouse.           12:41 PM, 31st Aug                   Shivani                    Our courier partner will contact you on #550027564 to arrange a time for delivery.The order should be with you soon.           12:41 PM, 31st Aug                   Shivani                    Is there anything else I can help you with?            12:41 PM, 31st Aug                     saira                    Wait           12:41 PM, 31st Aug                   Shivani                    Sure           12:42 PM, 31st Aug                     saira                    I ll show u something           12:42 PM, 31st Aug                     saira                    Chat widget opened           12:42 PM, 31st Aug                     saira                             12:42 PM, 31st Aug                   Shivani                    We would like to inform you that our team attempted delivery but could not reached to you.           12:43 PM, 31st Aug                     saira                    Chat widget opened           12:44 PM, 31st Aug                   Shivani                    Kindly share your contact number and complete address           12:44 PM, 31st Aug                     saira                    Why           12:44 PM, 31st Aug                   Shivani                    We will forward it to our team.           12:44 PM, 31st Aug                     saira                    That what I m asking           12:44 PM, 31st Aug                     saira                    They did not call me           12:44 PM, 31st Aug                     saira                    0550027564 contact number is same           12:45 PM, 31st Aug                     saira                    And I was waiting since morning           12:45 PM, 31st Aug                     saira                    They can't say that thay called and customer didn't received           12:45 PM, 31st Aug                     saira                    19 street  Khobar sport  building 3rd floor Khobar shumalia           12:46 PM, 31st Aug                   Shivani                    Thank you for the details.           12:47 PM, 31st Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:47 PM, 31st Aug                     saira                    Chat widget opened           12:47 PM, 31st Aug                     saira                    Now when I ll receive?           12:47 PM, 31st Aug                   Shivani                    We will forward your issue to our team. and we will get back to you via email.           12:47 PM, 31st Aug                     saira                    [email-masked]           12:47 PM, 31st Aug                   Shivani                    Thank you for the email.           12:48 PM, 31st Aug                   Shivani                    Is there anything else I can help you with?            12:48 PM, 31st Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:49 PM, 31st Aug                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help           12:51 PM, 31st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1440968