Subject: New Reply Received - Item not working
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 08:36:28 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Item not working  Ticket comment <div dir="auto">Dear all, <div><br></div>
<div>I cant beleive am arguing with babyshop about a defected item that cant be return.. Thats a money stealing.. If you dont pay me back my full amount i will fire a case against your online shop.. I wont let you get rid of your defected returned items by selling them online away from your physical shop and expect me to be silent.. And i will write this case in your promotional social media advertises so customers will also know what kind of items they should expect if they bought the items on sale from the online shop </div>
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<br>Sent from my Huawei phone</div>
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<br><br>-------- Original message --------<br>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>Date: Mon, Aug 31, 2020, 10:45 AM<br>To: [email-masked]<br>Subject: Re: [#1437198] - Item not working<br>
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<div>Hi Wisam,</div>
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<div>Thank you for your response.</div>
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<div dir="ltr">With reference to order no #9795988357<br style="color:rgb( 24 , 50 , 71 );font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br>
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We apologize for the inconvenience caused.<br>
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We can see that you have received your order on 8 Aug, 2020 and unfortunately the item you are trying to return comes under the category of non-returnable products and also cross the 14 days return policy which explains why you cannot see a return option.<br>
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 As per the policy, (Breast Pump) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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Please refer to the below link for any further information on non-returnable items:<br>
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<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
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<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">1437198:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1437198