Subject: Ticket Assigned - Conversation with mohamed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 31 Aug 2020 08:04:10 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0830001115 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:55 AM, 31st Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:56 AM, 31st Aug                     mohamed                    Chat widget opened           11:56 AM, 31st Aug                     mohamed                             11:57 AM, 31st Aug                     mohamed                    Shukran apper 0 while buying 2 times           11:57 AM, 31st Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:57 AM, 31st Aug                     mohamed                    Chat widget opened           11:57 AM, 31st Aug                   Shivani                    Kindly share your email address.           11:57 AM, 31st Aug                     mohamed                    [email-masked]           11:58 AM, 31st Aug                   Shivani                    Thank you for the detail.           11:58 AM, 31st Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:58 AM, 31st Aug                     mohamed                             11:59 AM, 31st Aug                   Shivani                    Thank you for holding up            12:00 PM, 31st Aug                   Shivani                    We would like to inform you that we will forward your issue to our concern team.           12:01 PM, 31st Aug                   Shivani                    Once we will get any update we will get back to you via email.           12:01 PM, 31st Aug                   Shivani                    Is there anything else I can help you with?            12:01 PM, 31st Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:02 PM, 31st Aug                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:03 PM, 31st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1440793