Subject: New Reply Received - RE: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 16:11:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  RE: How did you enjoy shopping with us?  Ticket comment <div>
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Dear Center point team:</div>
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my query was very specific , the shop sent me the item which was made of glass in a buble wrap and not in a cartoon box, it looked as if it was display Item and you dicided to sell it for me, and the staff who was checking the item for warning alarm (alarm
 will happe upon leaving the store) was hitting the backage on the sensor without paying any attention for my item till I informed her to stop ,telling her that it is glass !!!!! and we had to open the nice wrapping to check if it is broken or not.
<div>I hope this can clarify how my experience was</div>
best Regards<br>
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<div style="margin-top: 0px; margin-bottom: 0px">Dr.Heba Ibrahim</div>
<div style="margin-top: 0px; margin-bottom: 0px">Area TQM Manager</div>
<div style="margin-top: 0px; margin-bottom: 0px">Magrabi Specialized Hopitales</div>
<div style="margin-top: 0px; margin-bottom: 0px">email add:[email-masked]</div>
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<tr style="font-size:13.33px;font-weight:bold"><td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">Heba H. Ibrahim<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">Tel: </td>
<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif"><a target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">+971 2 444 6565</strong></a></td>
<td align="left" style="padding:0 0 0 10px;vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">Ext. </td>
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<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">eFax: </td>
<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif"><a target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">+971 25960150</strong></a></td>
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<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">eMail: </td>
<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">[email-masked]</strong></a></td>
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<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif">Web: </td>
<td align="left" style="vertical-align:top;text-align:left;font-family:Verdana,Geneva,sans-serif"><a href="https://www.magrabi.com.sa/" target="_blank" id="LPlnk689713" style="color:#000001;text-decoration:none" rel="noreferrer"><strong style="font-weight:normal">https://www.magrabi.com.sa/</strong></a></td>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 30, 2020 5:33 PM<br>
<b>To:</b> Heba H. Ibrahim &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: How did you enjoy shopping with us?
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<div style="text-align:left"><span style="font-size:12px; font-family:Calibri,sans-serif; color:red; background:white"><em>***</em><em>This email originated from outside Magrabi domain. Do not click links or open attachments unless you recognize the sender.</em></span></div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1433377</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1433377<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Heba,<br>
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<br>
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<div dir="ltr">
<div dir="ltr">Thank you for your feedback.</div>
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<div>We would be happy to help you. However for us to check and investigate, we would request you to please elaborate your query.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<br>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1433377