Subject: Ticket Assigned - Conversation with rajat
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 14:16:25 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajat rajat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajat Bot:  Hi Rajat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8200299520 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550556156            05:57 PM, 30th Aug                     rajat                    ?           05:57 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:58 PM, 30th Aug                     rajat                    Hi           05:58 PM, 30th Aug                     rajat                    The delivery guy did not handover the order           05:58 PM, 30th Aug                     rajat                    He wanted my civil id or driving license           05:58 PM, 30th Aug                     rajat                    Is this a protocol?           05:58 PM, 30th Aug                     rajat                    He called me 10 times having my address mentioned on the order           05:59 PM, 30th Aug                     rajat                    He was rude and did not even give his name           05:59 PM, 30th Aug                     rajat                    ??           05:59 PM, 30th Aug                     rajat                    No one os answering ur call centre           05:59 PM, 30th Aug                     rajat                    Can anybody call me           05:59 PM, 30th Aug                     rajat                    ??           05:59 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:59 PM, 30th Aug                     rajat                    Chat widget opened           06:00 PM, 30th Aug                     rajat                    97513655 is his number           06:00 PM, 30th Aug                     rajat                    He told me he doesnt know frm where he is bringibg this delivery           06:00 PM, 30th Aug                     rajat                    Very poor customer service           06:01 PM, 30th Aug                   Shivani                    We would like to inform you that as per our policy, the courier team take the image of your id as a proof of delivery.           06:01 PM, 30th Aug                     rajat                    Whom should I contact now?           06:01 PM, 30th Aug                   Shivani                    Did you receive your order?           06:01 PM, 30th Aug                     rajat                    Is it mentioned in invoice?           06:01 PM, 30th Aug                     rajat                    No           06:01 PM, 30th Aug                     rajat                    He took it with him           06:01 PM, 30th Aug                     rajat                    In last deliveries no one asked me           06:01 PM, 30th Aug                     rajat                    How can I be sure if my id will be mis used           06:02 PM, 30th Aug                     rajat                    Is there a written policy?           06:02 PM, 30th Aug                   Shivani                    The courier team take the ID poof image as a proof of delivery.           06:02 PM, 30th Aug                     rajat                    I can sign off as all other delivery does           06:03 PM, 30th Aug                     rajat                    Why is it not mentioned while buying or in invoice           06:03 PM, 30th Aug                   Shivani                    Your ID will not be misued.           06:03 PM, 30th Aug                     rajat                    Any evidence to that           06:03 PM, 30th Aug                     rajat                    This guy is not even telling me his name           06:04 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           06:04 PM, 30th Aug                     rajat                    And you want me to give my civil id to him           06:04 PM, 30th Aug                     rajat                    When I have mentioned my address why they call us 10 times and watsapp of locations?           06:04 PM, 30th Aug                     rajat                    Shudnt delivery boy know the addresses           06:05 PM, 30th Aug                   Shivani                    He will just scan or take the image of that as a proof that you are the correct person who received the order.           06:05 PM, 30th Aug                     rajat                    He called me on my number           06:05 PM, 30th Aug                     rajat                    Is that not an enough proof that he is delivering to the right guy           06:05 PM, 30th Aug                     rajat                    To whom I can complaint about this?           06:05 PM, 30th Aug                     rajat                    Or shall I escalate it to relevant authorities that your delivery guys are asking for my cicil id           06:06 PM, 30th Aug                   Shivani                    We would request you to please share your id with the courier team.           06:06 PM, 30th Aug                     rajat                    ??           06:06 PM, 30th Aug                     rajat                    Plz cancel my order I will arrange a pickup from store           06:07 PM, 30th Aug                   Shivani                    Also, share your complete address so that we can forward them and ask them to deliver the order on priority.           06:07 PM, 30th Aug                     rajat                    I will not share my id with anyone unless he provides me with his id           06:07 PM, 30th Aug                     rajat                    The address shared is complete           06:07 PM, 30th Aug                     rajat                    You can check           06:07 PM, 30th Aug                     rajat                    Either cancel my order or arrange for pickup frm store           06:08 PM, 30th Aug                     rajat                    Or let him deliver without asking any evidence of proof. He has to deliver it to my house           06:08 PM, 30th Aug                     rajat                    He can take picture of my house number while delivering           06:09 PM, 30th Aug                     rajat                    ???           06:09 PM, 30th Aug                     rajat                    Chat widget opened           06:10 PM, 30th Aug                   Shivani                    We will forward your request to our courier team.           06:10 PM, 30th Aug                   Shivani                    We will get back to you via email once we will get any update.           06:11 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            06:11 PM, 30th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           06:13 PM, 30th Aug                     rajat                    I am talking on customer care           06:14 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?           06:14 PM, 30th Aug                   Shivani                    Sorry I did not receive any response from you.

I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:16 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1438968