Subject: Ticket Assigned - Conversation with mrs asad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 14:11:36 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mrs asad mrs asad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mrs asad Bot:  Hi Mrs Asad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538291329            06:02 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:03 PM, 30th Aug                     mrs asad                    Wants to know near centrepoint i can go and return if any issues           06:03 PM, 30th Aug                     mrs asad                    Hello           06:04 PM, 30th Aug                     mrs asad                    R you there           06:05 PM, 30th Aug                   Shivani                    Kindly share you order number.           06:05 PM, 30th Aug                     mrs asad                    Chat widget opened           06:06 PM, 30th Aug                     mrs asad                    No i m now planning to give order           06:06 PM, 30th Aug                     mrs asad                    Before give order wants to know           06:07 PM, 30th Aug                     mrs asad                    About refund           06:07 PM, 30th Aug                     mrs asad                    Return           06:07 PM, 30th Aug                     mrs asad                    If any problem           06:07 PM, 30th Aug                     mrs asad                    So tell me if i go near centrepoint it will refund?           06:07 PM, 30th Aug                     mrs asad                    Chat widget opened           06:08 PM, 30th Aug                   Shivani                    We would like to inform you that you can return your item at any nearby store.           06:09 PM, 30th Aug                     mrs asad                    Ok           06:09 PM, 30th Aug                     mrs asad                    Time duration           06:09 PM, 30th Aug                   Shivani                    Also, you can return your purchases through the below two channels:

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           06:09 PM, 30th Aug                   Shivani                    As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           06:10 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            06:10 PM, 30th Aug                     mrs asad                    Chat widget opened           06:10 PM, 30th Aug                     mrs asad                    Ok           06:10 PM, 30th Aug                     mrs asad                    Thanks           06:10 PM, 30th Aug                   Shivani                    You're most welcome.           06:11 PM, 30th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:11 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1438947