Subject: Ticket Assigned - Conversation with shanid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 13:59:30 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shanid shanid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shanid Bot:  Hi Shanid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526893790            05:51 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:51 PM, 30th Aug                     shanid                    Hi           05:52 PM, 30th Aug                   Shivani                    Hi, How may I help you?           05:54 PM, 30th Aug                     shanid                    I just requested for a return due to size issue           05:55 PM, 30th Aug                     shanid                    Do I need to order again a new size?           05:55 PM, 30th Aug                     shanid                    /startOver           05:56 PM, 30th Aug                   Shivani                    We would like to inform you that we do not offer exchange of the item and we request you to please place a new order again with us.           05:57 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            05:57 PM, 30th Aug                     shanid                    Ok fine thanks           05:57 PM, 30th Aug                   Shivani                    You're most welcome.           05:59 PM, 30th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:59 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1438900