Subject: Ticket Assigned - Conversation with hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 13:58:48 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9799923735 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971504181775            05:42 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:43 PM, 30th Aug                     hello                    Hello,           05:43 PM, 30th Aug                     hello                    I ordered a product of 2 pieces but it came with bra only           05:44 PM, 30th Aug                     hello                    9799923735           05:44 PM, 30th Aug                     hello                    Order number           05:44 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:45 PM, 30th Aug                   Shivani                    Kindly share the name of the item long with the item id.           05:46 PM, 30th Aug                     hello                    Lace Detail Padded Bra with Briefs           05:46 PM, 30th Aug                     hello                    Sorry I don't have the ID           05:47 PM, 30th Aug                     hello                    Where can I get it from?           05:47 PM, 30th Aug                   Shivani                    Kindly share the screenshot of the item.           05:47 PM, 30th Aug                   Shivani                    You will find the item id on the price tag.           05:47 PM, 30th Aug                     hello                             05:48 PM, 30th Aug                     hello                    Chat widget opened           05:48 PM, 30th Aug                     hello                    It came with bra only without underwear           05:48 PM, 30th Aug                     hello                    Isn't it supposed to come with an underwear and bra?           05:49 PM, 30th Aug                   Shivani                    Thank you for the details.           05:49 PM, 30th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:49 PM, 30th Aug                     hello                    Chat widget opened           05:49 PM, 30th Aug                     hello                    Sure           05:49 PM, 30th Aug                     hello                             05:50 PM, 30th Aug                     hello                    This is the tag attached to the bra           05:50 PM, 30th Aug                   Shivani                    Thank you for holding up            05:50 PM, 30th Aug                   Shivani                    We are truly sorry to hear that you have received a missing item in your recent purchase with us.           05:50 PM, 30th Aug                   Shivani                    We will forward your issue to our concern team and ask them to refund you for the same and there is no need to return the item and keep it withyou.           05:51 PM, 30th Aug                     hello                    Can we please sort this out?           05:51 PM, 30th Aug                   Shivani                    We will process the refund for the same.           05:51 PM, 30th Aug                     hello                    Is it possible to receive the underwear?           05:51 PM, 30th Aug                     hello                    Is it possible to receive the underwear?           05:52 PM, 30th Aug                   Shivani                    We are sorry to inform you that we can not arrange the missing item.           05:52 PM, 30th Aug                   Shivani                    However, we will process refund for the item.           05:52 PM, 30th Aug                     hello                    You can take it back if you want           05:53 PM, 30th Aug                     hello                    Please refund the amount. Thank you           05:53 PM, 30th Aug                   Shivani                    No, there is no need to return the item and keep it with you.           05:54 PM, 30th Aug                     hello                    As you wish           05:54 PM, 30th Aug                   Shivani                    You're most welcome.           05:54 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            05:54 PM, 30th Aug                     hello                    Do you have another color from the same product and size?           05:54 PM, 30th Aug                     hello                    Do you have another color from the same product and size?           05:55 PM, 30th Aug                   Shivani                    https://www.centrepointstores.com/ae/en/Women/Clothing/Lingerie/Bras/SPLASH-Lace-Detail-Padded-Bra-with-Briefs/p/161997409           05:56 PM, 30th Aug                     hello                    Chat widget opened           05:56 PM, 30th Aug                   Shivani                    We would request you to please check this item.           05:56 PM, 30th Aug                     hello                    Chat widget opened           05:57 PM, 30th Aug                     hello                    It's OK. Please refund the item. Thank you           05:57 PM, 30th Aug                   Shivani                    You're most welcome.           05:58 PM, 30th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:58 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1438897