Subject: Ticket Assigned - Conversation with sabahath fathima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 13:28:17 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabahath fathima sabahath fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabahath fathima Bot:  Hi Sabahath Fathima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  536696960            05:16 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:17 PM, 30th Aug                     sabahath fathima                    hi           05:18 PM, 30th Aug                     sabahath fathima                    Good afternoon           05:18 PM, 30th Aug                     sabahath fathima                    I had requested for a return from my order #6217006421 ,           05:19 PM, 30th Aug                     sabahath fathima                    Until now there is no response           05:20 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:20 PM, 30th Aug                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           05:20 PM, 30th Aug                   Shivani                    Kindly share your complete address and contact number.           05:21 PM, 30th Aug                     sabahath fathima                    Can i return the products at the store directly?           05:22 PM, 30th Aug                   Shivani                    Yes, you can return the item at the Centrepoint Store.           05:23 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            05:23 PM, 30th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:25 PM, 30th Aug                     sabahath fathima                    So there wont be any issue becoz i had requested for return on 22nd and until today no response so if i return at the store?           05:25 PM, 30th Aug                     sabahath fathima                    Will there be an issue?           05:25 PM, 30th Aug                   Shivani                    We would like to inform you that you can directly return the item at store within 14 days of the delivery and there will be no issue.           05:26 PM, 30th Aug                     sabahath fathima                    Ok thank you           05:26 PM, 30th Aug                   Shivani                    You're most welcome.           05:26 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            05:27 PM, 30th Aug                     sabahath fathima                    No thank you so much for your help           05:27 PM, 30th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:28 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1438800