Subject: Ticket Assigned - Conversation with moamen
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 09:29:50 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moamen moamen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moamen Bot:  Hi Moamen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9600332504 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588067642            12:54 PM, 30th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:58 PM, 30th Aug                     moamen                    hey please i want to check my order status           12:58 PM, 30th Aug                   Shivani                    Kindly share your order number.           12:59 PM, 30th Aug                     moamen                    9600332504           01:00 PM, 30th Aug                   Shivani                    Thank you for the details.           01:01 PM, 30th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:01 PM, 30th Aug                     moamen                    ok           01:01 PM, 30th Aug                   Shivani                    Thank you for holding up            01:02 PM, 30th Aug                     moamen                    welcome           01:03 PM, 30th Aug                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           01:03 PM, 30th Aug                     moamen                    ok but at least u should offer me another option           01:04 PM, 30th Aug                     moamen                    it's not my mistake by the way !!           01:04 PM, 30th Aug                   Shivani                    We would request you to please place a new order again with us.           01:04 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:05 PM, 30th Aug                     moamen                    no, i need to find me another option at the same price ...  i cannot accept your apologies           01:07 PM, 30th Aug                     moamen                    same size also           01:07 PM, 30th Aug                   Shivani                    We would request you to please place a new order again.           01:08 PM, 30th Aug                   Shivani                    We would like to inform you that we have processed the refund on 30 Aug, 2020 and the amount will be refunded within 2 - 15 working days in your original payment method.           01:08 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            01:10 PM, 30th Aug                     moamen                    you know that you worst online store ever seen ?!           01:10 PM, 30th Aug                     moamen                    also worst customer service ever !           01:10 PM, 30th Aug                     moamen                    i will make complaint for this           01:11 PM, 30th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:11 PM, 30th Aug                   Shivani                    Please be assured this will not repeat in future again.           01:11 PM, 30th Aug                     moamen                    Chat widget opened           01:12 PM, 30th Aug                     moamen                    no, it's my first and last time to order from your site           01:13 PM, 30th Aug                     moamen                    i have never seen make an order from the website and next day cancel without give the customer any option or take his permission for that           01:15 PM, 30th Aug                   Shivani                    We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.           01:15 PM, 30th Aug                     moamen                    Chat widget opened           01:16 PM, 30th Aug                   Shivani                    Is there anything else I can help you with?            01:17 PM, 30th Aug                     moamen                    so you find the best solution to cancel without give me any options           01:17 PM, 30th Aug                     moamen                    no no just end this chat   i wanna make a complaint           01:18 PM, 30th Aug                   Shivani                    We understand your concern and this is surely not the experience we want our customers to have when they shop with us.           01:18 PM, 30th Aug                     moamen                    you cannpt understand anything you are not professional ... it's my mistake to depend on this bad online store           01:20 PM, 30th Aug                   Shivani                    We are sorry fro that and request you to please place a new order again.           01:21 PM, 30th Aug                     moamen                    i will make a complaint and i will write me feed back for this in your FB page           01:21 PM, 30th Aug                   Shivani                    We apologize for any inconvenience once again however, if the items are found in non sell-able conditions or are out of stock. They will be cancelled from the order automatically and a refund will be processed for the same.           01:27 PM, 30th Aug                   Shivani                    If there is nothing else we can assist you with, we will be closing this chat. Thank you for contacting us and have a great day.           01:29 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1436450