Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 04:31:18 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns We ordered something online at the end of June Order No 9789787337. After placing the order and entering the credit card details, we received a message from Max that one of the items was out of stock, and the amount for that item would be returned to us. We immediately called Max and informed that if the item was not available, then we did not want the entire order, since we were interested mainly only in that item which was out of stock. Your officer said that cancellation has been done and that the rest of the amount would be reimbursed to us.

Later, we received a SMS saying that the order has been dispatched. We again called Max, and the officer told us not to worry, and that if the order arrives to just refuse to accept. The order came and we declined to accept. That was at the end of June or early July.

We called again maybe in July or Aug and the officer told us that she will check with the delivery agency and refund the amounts in 2 to 3 working days. That was weeks ago. Till date, the amounts has not been returned to us. Please do something. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1434454