Subject: New Reply Received - Login issues
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Aug 2020 05:24:48 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Login issues  Ticket comment <div dir="ltr">
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<div style="direction:ltr">Dear Team,</div>
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<div style="direction:ltr">Yet I’m not getting reset password link on email despite attempted several time. PFB screenshot FYR</div>
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<div style="direction:ltr">* using iOS device</div>
<div style="direction:ltr">* app version is 9.1.9</div>
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<img id="id-81973B7A-1324-4420-A045-C129CAC7EE61" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MTI0NzQ1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yJsRolht6LzzoahsVXYQWfOjkBHZCkwSfYVCElENMkU" alt="Image.jpeg" style="max-width: 100%"><br>
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<div style="direction:ltr">Regards</div>
<div style="direction:ltr">Moeen Ahmed</div>
<div style="direction:ltr" dir="ltr">0563175162</div>
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<div style="direction:ltr">Get <a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 26, 2020 1:48:13 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Login issues
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1390164</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1390164<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Shivani Rani : </div>
<div style="font-size:14px">Hi Moeen,<br>
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Thank you for your response.<br>
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We apologise for the inconvenience caused to you.<br>
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We would like you to clear the cache of your app. You can also reinstall or update your application. Also, check your network connectivity.<br>
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If you still face the same issue please provide us the following details:<br>
1. App Version<br>
2. Android/iOS Version<br>
3. Screenshot of the issue.
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We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390164