Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 23:15:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Good morning any news on my refund.? </div>
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<div>On Tue, Aug 18, 2020, 1:28 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Marichel,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #6215484537<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we do not offer exchange of the item. However, you can return your purchases  and place a new order again with the desired size.</div>
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<div>We can see that you have already create return request for the items on 18 Aug, 2020.</div>
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<div>Our courier team will contact you in 3 - 5 working days for the collection under the tracking id #46171569791.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br><br><br><br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396528