Subject: Ticket Assigned - Conversation with mahrukh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 14:13:56 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahrukh mahrukh                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mahrukh Bot:  Hi Mahrukh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9799396752 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:06 PM, 26th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           06:07 PM, 26th Aug                     mahrukh                    Hi! My order no is 9799396752. I have received an sms saying it’s been delivered at 5:30 but there’s no package outside. Can you please check?           06:07 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:07 PM, 26th Aug                     mahrukh                    Sure           06:08 PM, 26th Aug                   Shivani                    Thank you for holding up            06:09 PM, 26th Aug                   Shivani                    We would like to inform you that our team contacted you on #504353963 and delivered your order on 26 Aug, 2020.           06:09 PM, 26th Aug                     mahrukh                    I have no missed calls neither received my package           06:09 PM, 26th Aug                     mahrukh                    Is there a way to contact the delivery driver?           06:10 PM, 26th Aug                   Shivani                    Please confirm is this your contact number #+971504353963?           06:10 PM, 26th Aug                     mahrukh                    Yes           06:10 PM, 26th Aug                   Shivani                    Thank you for confirming us.           06:11 PM, 26th Aug                   Shivani                    We will forward your issue to our concern team.           06:11 PM, 26th Aug                   Shivani                    We will get back to you soon via email.           06:12 PM, 26th Aug                     mahrukh                    Ok. I’ll be waiting           06:12 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?            06:12 PM, 26th Aug                     mahrukh                    Thank you           06:12 PM, 26th Aug                   Shivani                    You're most welcome.           06:13 PM, 26th Aug                     mahrukh                    No that’s all for now           06:13 PM, 26th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:13 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1427220