Subject: Ticket Assigned - Conversation with abeer
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 14:01:13 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abeer abeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abeer Bot:  Hi Abeer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526785657            05:52 PM, 26th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:53 PM, 26th Aug                     abeer                    Hi,order #9796937093           05:53 PM, 26th Aug                     abeer                    I had raised a return and item was picked up few days ago           05:53 PM, 26th Aug                     abeer                    Please can you let me know of refund status           05:53 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:54 PM, 26th Aug                     abeer                    Sure           05:54 PM, 26th Aug                     abeer                    Are you there           05:56 PM, 26th Aug                   Shivani                    Thank you for holding up            05:57 PM, 26th Aug                     abeer                    No worries           05:57 PM, 26th Aug                   Shivani                    We would like to inform you that the item has been returned to warehouse on 19 Aug, 2020.           05:57 PM, 26th Aug                     abeer                    So when will the refund be processed to card           05:58 PM, 26th Aug                   Shivani                    We will forward your refund issue to our team and will update you via mail.           05:59 PM, 26th Aug                   Shivani                    [email-masked]           05:59 PM, 26th Aug                   Shivani                    Is this your email address?           05:59 PM, 26th Aug                     abeer                    Yes that's correct           05:59 PM, 26th Aug                     abeer                    Please raise the refund request asap           05:59 PM, 26th Aug                   Shivani                    Thnak you for confirming us.           05:59 PM, 26th Aug                   Shivani                    We will resolve your issue on priority.           06:00 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?           06:00 PM, 26th Aug                     abeer                    Thanks, that was helpful           06:00 PM, 26th Aug                   Shivani                    You're most welcome.           06:00 PM, 26th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           06:00 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1427149