Subject: Ticket Assigned - Conversation with poonam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 12:56:27 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with poonam poonam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  poonam Bot:  Hi Poonam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8399473365 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560603442            04:43 PM, 26th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:44 PM, 26th Aug                     poonam                    Hi I just received a message saying that some of the items in my order can’t not be delivered           04:45 PM, 26th Aug                     poonam                    Could I please get the details as to what these items are           04:45 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:46 PM, 26th Aug                     poonam                    No problem           04:46 PM, 26th Aug                   Shivani                    Thank you for holding up            04:48 PM, 26th Aug                   Shivani                    We would like to infrom you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them.           04:49 PM, 26th Aug                     poonam                    Is it just the one item?           04:50 PM, 26th Aug                     poonam                    The text mentions 6 items           04:50 PM, 26th Aug                   Shivani                    Sorry it is 6           04:50 PM, 26th Aug                   Shivani                    These items are not in good condition.           04:50 PM, 26th Aug                     poonam                    Yes but it doesn’t mention which 6 items           04:50 PM, 26th Aug                     poonam                    That’s fine can I please which 6 items will not be delivered           04:51 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I share the name of the items.           04:51 PM, 26th Aug                   Shivani                    161402165 - - Embroidered Bath Towel - 70x140 cms  2 Quantity  162178516 - - Sheer Embroidered Table Runner - 180x33 cms  3 Quantity.  161402194 - - Jazz Double Lace Embroidered Placemat – 30x45 cms  161211946 - - Joice Embroidered Cutwork Placemat - 30x45 cms           04:52 PM, 26th Aug                   Shivani                    As per our record all these items have been cancelled.           04:53 PM, 26th Aug                     poonam                    Thank you           04:54 PM, 26th Aug                   Shivani                    You're most welcome.           04:54 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?            04:55 PM, 26th Aug                     poonam                    That’ll be all thanks           04:55 PM, 26th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           04:56 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1426826