Subject: Ticket Assigned - Conversation with mohammad immtyaz
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 12:56:07 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad immtyaz mohammad immtyaz                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Immtyaz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:44 PM, 26th Aug                     mohammad immtyaz                    awaiting, can some respond please           04:49 PM, 26th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:49 PM, 26th Aug                     mohammad immtyaz                    on 24th august i have requested to return but still no action got taken, order number 7697635662           04:49 PM, 26th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:50 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:51 PM, 26th Aug                     mohammad immtyaz                    yeah sure           04:51 PM, 26th Aug                   Shivani                    Thank you for holding up            04:53 PM, 26th Aug                   Shivani                    We can see that you have requested for return on 24 Aug, 2020.           04:54 PM, 26th Aug                     mohammad immtyaz                    yeah           04:54 PM, 26th Aug                   Shivani                    Our courier team will contact you in  2 - 5 working days for collecton of the items.           04:54 PM, 26th Aug                     mohammad immtyaz                    but still i didnt receive any call for taking back           04:54 PM, 26th Aug                     mohammad immtyaz                    okey, noted           04:55 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?            04:55 PM, 26th Aug                     mohammad immtyaz                    thank you           04:55 PM, 26th Aug                   Shivani                    You're most welcome.           04:55 PM, 26th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:55 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1426822