Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 11:04:39 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551194412            02:57 PM, 26th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           02:57 PM, 26th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           02:58 PM, 26th Aug                     hello                    My lee copper textured belt has been cancelled why?           02:58 PM, 26th Aug                     hello                    I didn't remove it from the basket           02:59 PM, 26th Aug                     hello                    I received a message that it has been removed           02:59 PM, 26th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           02:59 PM, 26th Aug                   Shivani                    Kindly share your order number.           02:59 PM, 26th Aug                     hello                    9799369427           02:59 PM, 26th Aug                   Shivani                    Thank you for the detail.           03:00 PM, 26th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           03:00 PM, 26th Aug                     hello                    Sure           03:00 PM, 26th Aug                   Shivani                    Thank you for holding up            03:02 PM, 26th Aug                   Shivani                    We would like to infrom you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           03:02 PM, 26th Aug                   Shivani                    We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item           03:03 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?            03:03 PM, 26th Aug                     hello                    Ohhk thank you           03:03 PM, 26th Aug                     hello                    Chat widget opened           03:03 PM, 26th Aug                   Shivani                    You're most welcome.           03:04 PM, 26th Aug                   Shivani                    Is there anything else I can help you with?            03:04 PM, 26th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           03:04 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1426064