Subject: New Reply Received - 7697414183_missing item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 09:38:43 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  7697414183_missing item  Ticket comment <div>Thank you for your reply. </div>
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<div>Its understood and very well taken. But as a recipient of the order, how will I know that 1 item was missing due to the reason you mentioned? Nothing was mentioned in the package or even a note, so naturally, i will wonder. </div>
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<div>Anyway, thanks for your action and reply. </div>
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<br><br><div id="AppleMailSignature" dir="ltr">Best regards,<div><br></div>
<div>MaryAnne B. Taquiqui</div>
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<div>On Aug 26, 2020, at 9:17 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div>Hi Maryanne,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #7697414183</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>During quality check, we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and we will process the refund for the same as soon as possible.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order.</div>
<br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1423999