Subject: New Reply Received - Wrong item
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 26 Aug 2020 06:30:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong item  Ticket comment <div><div dir="auto">Hi support team,</div></div>
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<div dir="auto">Thank you for getting in touch with me. </div>
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<div dir="auto">My address: Sheik Zayed Road, Al Barsha heights (Tecom), The One Tower 2804 </div>
<div dir="auto">(This is a work address, l’ll always be available in this address starting at 8 AM to 5:30 PM)</div>
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<div dir="auto">My contact number: 0552150586</div>
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<div dir="auto">Thanks and regards,</div>
<div dir="auto">Remon</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Aug 26, 2020 at 10:13 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Remon​,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #9799085531<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. <br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. <br><br>You can now drop off your return to any (Max) store. Here’s what you need to do.<br> <br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>​We can see that the return has been created for the item and we request you to please share your complete address and contact number so that we can forward it to our courier team.</div>
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<br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1424001