Subject: Ticket Assigned - Conversation with ivan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 13:05:53 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ivan ivan                    Bot:  Hi again! Bot:  Please enter your name Customer:  ivan Bot:  Hi Ivan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552573861            04:53 PM, 25th Aug                     ivan                    Okay           04:54 PM, 25th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:54 PM, 25th Aug                     ivan                    I have return item           04:55 PM, 25th Aug                     ivan                    Item           04:55 PM, 25th Aug                   Shivani                    Kindly share the order number.           04:56 PM, 25th Aug                     ivan                    Chat widget opened           04:57 PM, 25th Aug                     ivan                    Chat widget opened           04:58 PM, 25th Aug                     ivan                    6216755776           04:58 PM, 25th Aug                   Shivani                    Thank you for the detail.           04:59 PM, 25th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:59 PM, 25th Aug                   Shivani                    Thank you for holding up            05:01 PM, 25th Aug                   Shivani                    We would request you to please confirm when did you return the item and also share the return slip which was given by the courier team at the time of collection of the item.           05:02 PM, 25th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:03 PM, 25th Aug                   Shivani                    As we have not received any response. The chat will be closed automatically.  Feel free to get in touch with us again for any unanswered query.           05:05 PM, 25th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1423281