Subject: New Reply Received - RE: ﻿Your order has been cancelled
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 07:25:49 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  RE: Your order has been cancelled  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear All ,</div>
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<div class="MsoNormal">But this is showing on the web again . if there was a quality check issue then why it was not removed from th web.</div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">#staysafe #stayhome</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Thanks and regards,</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="color:#1F497D">Sakina Safdari</span></div>
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<div class="MsoNormal"><b><span style="font-size:12.5pt;color:#002060">SAFTECH Engineering Works </span></b></div>
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<i><span style="font-size:10.0pt;color:#002060">An ISO 9001:2015 Certified Company</span></i><span style="font-size:10.0pt;color:#1F497D"></span>
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<span style="font-size:10.0pt;line-height:105%;color:#1F497D">Manufacturer: </span><span style="font-size:10.0pt;line-height:105%;color:red">Customised engineering goods</span>
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<span style="font-size:10.0pt;line-height:105%;color:#1F497D">Authorised distributors:</span><span style="font-size:10.0pt;line-height:105%;color:red"> </span><span style="color:#1F497D"><a href="https://www.saftech.ae/safety-shoes/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:red">Panter</span></a></span><span style="font-size:10.0pt;line-height:105%;color:red"> | </span><span style="color:#1F497D"><a href="https://www.saftech.ae/cutting-blades/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:red">Pilana</span></a></span><span style="font-size:10.0pt;line-height:105%;color:red"> | </span><span style="color:#1F497D"><a href="https://www.saftech.ae/tool-holder/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:red">Albretch</span></a></span><span style="font-size:10.0pt;line-height:105%;color:red"> | </span><span style="color:#1F497D"><a href="https://www.saftech.ae/drill-taps/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:red">DC Swiss</span></a></span><span style="font-size:10.0pt;line-height:105%;color:red"> | </span><span style="color:#1F497D"><a href="https://www.saftech.ae/maykestag-drills/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:red">Maykestag</span></a></span><span style="font-size:10.0pt;line-height:105%;color:red"></span>
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<span style="font-size:10.0pt;line-height:105%;color:#1F497D">Mob: 00971-50-4956554 | Web: </span><span style="color:#1F497D"><a href="http://www.saftech.ae/" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">www.saftech.ae</span></a></span><span style="font-size:10.0pt;line-height:105%;color:#1F497D"></span>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">Tel: 00971-7-2589050 | Fax: 00971-7-2589060 <b><i></i></b></span></div>
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<div class="MsoNormal" style="line-height:105%"><span style="font-size:10.0pt;line-height:105%;color:#1F497D">Add1: 260 262 Al Ghail Freezone, Ras Al Khaimah, UAE</span></div>
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<span style="font-size:10.0pt;line-height:105%;color:#1F497D">Add2: 397-0 Warehouse1, Umm Ramool, Dubai, UAE</span><span style="color:red"></span>
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<a href="https://www.facebook.com/saftechenggworks/?ref=br_rs" rel="noreferrer"><span style="font-size:5.0pt;line-height:105%;color:#1F497D;text-decoration:none"><img width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDQ1ODA3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._3dctsBhEl64ZUVU5FKgQArqoGZ5cF4cFxwzmlx_7f8"></span></a><a href="https://www.instagram.com/saftechesales/" rel="noreferrer"><span style="font-size:5.0pt;line-height:105%;color:#1F497D;text-decoration:none"><img width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDQ1ODA3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JUYAZjH9l1APw3OuFkbTQw0GL-ndcvHrH5jHD4w5V0c"></span></a><a href="https://twitter.com/Saftech_eSales" rel="noreferrer"><span style="font-size:5.0pt;line-height:105%;color:#1F497D;text-decoration:none"><img width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDQ1ODA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-1UnoA75Ncs9Tb2BAjknF9IH7a3409OSyuiYnpu0A2s"></span></a><a href="https://www.youtube.com/channel/UCef4hbWMM2IWYDTVrYq1_vA/videos" rel="noreferrer"><span style="font-size:5.0pt;line-height:105%;color:#1F497D;text-decoration:none"><img width="19" height="19" style="width:.2013in;height:.2013in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDQ1ODA3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.f9WuLoZ47PwKUkyR1u6R50ZAlSMcMxOca1Xm1uCwn3c"></span></a><b><span style="color:#002060"></span></b>
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<div>From: Splash &lt;[email-masked]&gt; <br><b>Sent:</b> 25 August 2020 11:24<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#1419659] - RE: Your order has been cancelled</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Sakina,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to order no #9798755261</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>During quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1419659:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1419659