Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Aug 2020 06:18:28 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Despite my repeated messages, I get no confirmation or acknowledgement from your end.</div>
<div><br></div>
<div>Pls for the umpteenth time update me abt this missing item<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 23, 2020, at 4:22 PM, Shazia Lakhani &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div dir="ltr">No its nots there.<div>The items is a water bottle as i mentioned before and not something that you can easily miss.</div>
<div><br></div>
<div>The item missing- as I have even mentioned in my phone calls to the support center is as follows:</div>
<div><br></div>
<div><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="-webkit-text-size-adjust: auto; border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 13px"><tbody><tr>
<td width="28%" align="center" style="border: 0px; padding: 0px"><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px"><tbody><tr><td align="left" style="border: 0px; padding: 0px"><a href="https://www.centrepointstores.com/ae/en/p/162310247?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" src="https://8465b4e00e05cee610f5-f5c66c5180f499fc01326bb47a2a5ede.lmsin.net/162310247-162310247-LS18101219_01-150.jpg" class="product" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px"><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(61, 70, 72); font-size: 14px"><tbody>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">LIFESTYLE </td></tr>
<tr><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600">Manna Aztec Print Stainless Steel Water Bottle - 18 oz </td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Color: Blue</td></tr>
<tr><td align="left" style="border: 0px; padding: 4px 0px 0px">Quantity: 1<br><br><br>
</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600">AED 52</td>
</tr></tbody></table></div>
<div>The problem is from your end, ie when whoever packed the item, did not pack this in my order.</div>
<div><br></div>
<div>Kindly acknowledge this email as I have yet to receive an sms or acknowledgement email from you end for any of my numerous complaints. Also provide a name for better communication rather than simply “support team”.</div>
<div><br></div>
<div>I have sent an an email and two calls since this mistake from your end. Do you have the history or would you like me to provide it?</div>
<div><br></div>
<div>Thanks</div>
<div><br></div>
<div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On Aug 23, 2020, at 3:06 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Shazia,</div>
<div dir="ltr">
<div dir="ltr">​</div>
</div>
</div>
<div dir="ltr">
</div>
<div dir="ltr">
<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order number #9798474195<br><br>
</div>
<div><div>We apologize for the inconvenience caused.<div> </div>
<div>We would like to inform you that after checking your order, we found out that your order has been delivered completely.</div>
<div> </div>
<div>We
 would request you to please check it once and if you still believe that
 the item is missing please share the name of the item along with the 
item id so that we can help you.</div>
<div><br></div>
<div>We look forward to hearing from you.<br><br style="box-sizing: border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing: border-box">Your friends,<br>The Support Team</div>
<div>
<br><br>
</div>
</div></div>
<div></div>
</div>
</div>

	

</div>
</div></blockquote>
</div>
</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1409866