Subject: New Reply Received - COMPLAINT - Payment captured on my bank account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 20:53:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  COMPLAINT - Payment captured on my bank account  Ticket comment <div><div dir="auto">Dear Support,</div></div>
<div dir="auto"> I would like to follow up the status.</div>
<div dir="auto">Is there any news about the refund?</div>
<div dir="auto"><br></div>
<div dir="auto">Waiting for your reply.</div>
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<div dir="auto">Thank you,</div>
<div dir="auto"><br></div>
<div dir="auto">Ailene</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Aug 23, 2020 at 11:01 AM ayi buenaventura &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="ltr">Dear Support,<div><br></div>
<div>I confirmed with my bank that the amount of 5kd is already captured from your side and the 5KD is already deducted to my account.</div>
<div>So if it is deducted from my account, you should give me the order number or i should get a refund.</div>
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<div dir="auto">Please find the attached screenshot for your reference.</div>
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<div>Waiting for the soonest response.</div>
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<div>Thank you and Best Regards,</div>
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<div>Ailene</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDM0ODU3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UfzhjGLWOpAzKE7UWQK9l9mytVmY24BiQFKmUEMUETs" style="width:896px;max-width:100%"></div>
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<div dir="ltr" class="gmail_attr">On Sat, Aug 22, 2020 at 11:25 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<br><br><div>Hi Ayi,</div>
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<br><br><div>Thank you for shopping with us.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div>We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div><br style="font-weight:inherit;box-sizing:inherit"></div>
<br><br><div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div>Feel free to get in touch with us for further assistance.<br style="font-weight:inherit;box-sizing:inherit"><br><br>
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<br><br><div>Your friends,</div>
<br><br><div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1404523