Subject: Canned response
From: Shivani Rani <[email-masked]>
Date: Sat, 21 Nov 2020 00:28:49 -0700 (MST)

Concern Team 

Thank you for getting in touch with us. 

We sincerely apologies for the inconvenience caused to you. 

We would like to inform you that we have forwarded your issue to our concern team. Once we will get any update we will get back to you. 

We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

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Second 

Thank you for your response. 

We sincerely apologies for the inconvenience caused to you. 

We are working on your issue and once we will get any update we will get back to you. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

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Again 

Thank you for your response. 

We sincerely apologise for the inconvenience caused to you. 

We have again forwarded your issue to our concern team. Please allow us some time to work and get this issue fixed for you. Once we will get any update we will get back to you. 

We would really appreciate your patience and understanding here. Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

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Order delivered but did not receive 

Thank you for getting in touch with us. 

We would like to inform you that our team contacted you on # and delivered your order on 17 Aug, 2020. 

We request you to please check with the security and with your family members. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

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Late delivery- Third party 

Hi Team, 

Problem Statement: Late delivery 
Order Date : 
Order ID: 
Tracking ID: 
Assistance Required: Need urgent delivery 

Issue Description: The order has been shipped on 15 Aug, 2020 but still not delivered to the customer. 

Please deliver the order on priority. 

Regards, 
Shivani 

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Refund processed 

Thank you for your patience. 

We would like to inform you that we have processed the refund on 23 Aug, 2020 and the amount you have paid we will refunded back to your original payment method in 2 - 15 working days. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

**************************************************************************** 

My credit 

Thank you for your response. 

We would like to infrom you that we have already processed the refund in your my credit wallet. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 
**************************************************************************** 

On validation refund 

Thank you for shopping with us. 

With reference to order number # 

We'd like to confirm that the order has not been placed successfully and we request you to please place a new order again with us so we will be able to confirm & deliver it to you. 
​ 
We have forwarded your refund issue to our concern team. Once we will get any update we will get back to you. 

Feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team 

**************************************************************************** 

On validation Third party 

Hi Team, 

Problem Statement: KNET refund issue 
Order Date : 
Order ID: 
Hybris ID: 
Assistance Required: Need urgent refund 

Issue Description: The customer placed an order which was on validation cancelled. However, we have captured the amount. 

Kindly check and process the refund on priority. 

Thank you for your help! 

Regards, 
Shivani 
**************************************************************************** 

Return process 

Thank you for getting in touch with us. 

With reference to order no # 

We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. 

You can return your purchases through the below two channels: 

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 

2. You can now drop off your return to any (Centrepoint) store. Here’s what you need to do. 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store. 

· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. 

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. 

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. 
Feel free to get in touch with us for further assistance. 
Your friends, 
The Support Team 

**************************************************************************** 
Wronng item 

Thank you for getting in touch with us. 

With reference to order no # 

This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. 

Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases. 

We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. 

You can return your purchases through the below two channels: 

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 

2. You can now drop off your return to any (Centrepoint) store. Here’s what you need to do. 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store. 

· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. 

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. 

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. 
Feel free to get in touch with us for further assistance. 
Your friends, 
The Support Team 

**************************************************************************** 
Damaged item 

Thank you for getting in touch with us. 

With reference to order no # 

This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases. 

Please be assured as we have forwarded this issue to our concerned team and this will not repeat in future again. 

We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you and return the product to us. 

You can return your purchases through the below two channels: 

1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 

2. You can now drop off your return to any (Centrepoint) store. Here’s what you need to do. 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store. 

· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. 

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. 

Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. 
Feel free to get in touch with us for further assistance. 
Your friends, 
The Support Team 

**************************************************************************** 

COD 

Thank you for getting in touch with us. 

We sincerely apologies for the inconvenience caused to you. 

We would like to inform you that we have disabled the COD service. However, you can check all our payment method at the checkout page. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 
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