Subject: Ticket Assigned - Conversation with shakir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 13:40:15 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shakir shakir                    Bot:  Hi again! Bot:  Please enter your name Customer:  shakir Bot:  Hi Shakir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:29 PM, 24th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:30 PM, 24th Aug                     shakir                    I have not got my refund           05:30 PM, 24th Aug                     shakir                    I have returned my product but still the refund has not been carried out           05:32 PM, 24th Aug                   Shivani                    Kindly share your order number.           05:32 PM, 24th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:32 PM, 24th Aug                     shakir                    6216136564           05:33 PM, 24th Aug                   Shivani                    Thank you for the details.           05:34 PM, 24th Aug                     shakir                    Could you tell me when will I get my refund           05:34 PM, 24th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:35 PM, 24th Aug                     shakir                    Ok           05:35 PM, 24th Aug                   Shivani                    Thank you for holding up            05:35 PM, 24th Aug                   Shivani                    We would like to infrom you that the order still with the courier team and once the  order is retuned back to warehouse we will process the refund for the same.           05:36 PM, 24th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:39 PM, 24th Aug                   Shivani                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us 

Thank you for contacting us.           05:40 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1420342