Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 13:30:14 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560758396            05:08 PM, 24th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:08 PM, 24th Aug                     hello                    Yes Shivani i have an issue of the items that i recieved lately           05:09 PM, 24th Aug                     hello                    courier tracking number 46172238674           05:10 PM, 24th Aug                     hello                    i ordered Set of 3 Plain Trunks and Assorted Boxer Brief Set of 3 also           05:10 PM, 24th Aug                     hello                    but for Assorted Boxer Brief i only recieved 1 pc (not set/3 pcs) only the black color i recieved.           05:11 PM, 24th Aug                     hello                    i called your customer service lately and they told me that wait for the customer service from the warehouse to fix my issue, but until now no one is calling me.           05:12 PM, 24th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:12 PM, 24th Aug                   Shivani                    Please share the order number.           05:13 PM, 24th Aug                     hello                    LM6217239725           05:13 PM, 24th Aug                     hello                    6217239725           05:13 PM, 24th Aug                     hello                    That is the numbers that your customer service pulled out.           05:14 PM, 24th Aug                   Shivani                    Thank you for the details.           05:14 PM, 24th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:15 PM, 24th Aug                     hello                    Alright thank you...           05:15 PM, 24th Aug                   Shivani                    Thank you for holding up            05:15 PM, 24th Aug                     hello                    your welcome           05:16 PM, 24th Aug                   Shivani                    161070357 - - Assorted Boxer Briefs with Elasticised Waistband - Set of 3           05:16 PM, 24th Aug                     hello                    yes           05:16 PM, 24th Aug                   Shivani                    Is this the item which is missing.           05:16 PM, 24th Aug                     hello                    i only recieved 1 p           05:16 PM, 24th Aug                     hello                    1 pc i only recieved           05:16 PM, 24th Aug                     hello                    only the black color i recieved.           05:17 PM, 24th Aug                   Shivani                    We would like to infrom you that we will process the refund for the item and there is  no need to return the received 1 piece.           05:17 PM, 24th Aug                   Shivani                    Once we will process refund, we will get back to you via email.           05:17 PM, 24th Aug                     hello                    yes i understand that way instead of returning this items.           05:17 PM, 24th Aug                   Shivani                    Kindly keep the received piece with you and place a new order again with us.           05:18 PM, 24th Aug                     hello                    do you have an idea how much cost?           05:18 PM, 24th Aug                   Shivani                    Is there anything else I can help you with?            05:18 PM, 24th Aug                     hello                    no i cannot place a new order? how?           05:18 PM, 24th Aug                     hello                    i will need to pay it again? is that what you mean?           05:18 PM, 24th Aug                     hello                    i will not place an order again if i will pay it.           05:19 PM, 24th Aug                   Shivani                    We will process the refund for the item #161070357 - - Assorted Boxer Briefs with Elasticised Waistband - Set of 3           05:20 PM, 24th Aug                   Shivani                    If you want this item, we request you to please place a new orde again with us.           05:20 PM, 24th Aug                     hello                    alright process the refund but not to place an order again.           05:20 PM, 24th Aug                     hello                    when i place an order is it for free?           05:20 PM, 24th Aug                   Shivani                    We would like to infrom you that if you will place a new order again it will charge you.           05:22 PM, 24th Aug                     hello                    see.. why am i going to place an order again. i dont need it anymore.           05:22 PM, 24th Aug                     hello                    my point here is to refund me again if you cannot send that 2 pcs left.           05:23 PM, 24th Aug                     hello                    if you cannot send me the 2 pcs left. then refund me           05:23 PM, 24th Aug                   Shivani                    We would like to infrom you that we will process the refund for the item #161070357 - - Assorted Boxer Briefs with Elasticised Waistband - Set of 3           05:24 PM, 24th Aug                     hello                    dont tell me to place an order again and it will be paid by me.           05:24 PM, 24th Aug                   Shivani                    Yes, we will refund you for the item.           05:24 PM, 24th Aug                     hello                    ok refund me.           05:24 PM, 24th Aug                     hello                    done.           05:24 PM, 24th Aug                   Shivani                    We wil get back to you via email, once the refund will process.           05:24 PM, 24th Aug                   Shivani                    Is there anything else I can help you with?            05:25 PM, 24th Aug                     hello                    i dont want to be rude Shivani but to place an order again like this situation is a big no no to the customer.           05:25 PM, 24th Aug                     hello                    how long the refund process?           05:25 PM, 24th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:26 PM, 24th Aug                   Shivani                    Once we will process refund, the amount wil be refunded back to your account in 2 - 15 working days.           05:28 PM, 24th Aug                     hello                    thats ok. thank you also for your help Shivani i understand your situation im also a customer service supervisors with US telephone company i know how it feels with the offset customers like me.           05:28 PM, 24th Aug                     hello                    alright thank you for the information.           05:28 PM, 24th Aug                     hello                    hoping this will be settle down as soon as possible for your escalation team           05:29 PM, 24th Aug                     hello                    have a great day and enjoy the rest of your shift. keep safe guys.           05:29 PM, 24th Aug                   Shivani                    Thank you for understanding.           05:29 PM, 24th Aug                   Shivani                    You're most welcome.           05:29 PM, 24th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:29 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1420299