Subject: Ticket Assigned - Conversation with sana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 13:14:46 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333145189            05:00 PM, 24th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:00 PM, 24th Aug                     sana                    Hi           05:01 PM, 24th Aug                     sana                    I just recieved my order           05:01 PM, 24th Aug                     sana                    One of the photoframe mirror is broke           05:01 PM, 24th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:01 PM, 24th Aug                     sana                    Rest of order is absolutely fine           05:01 PM, 24th Aug                   Shivani                    We request you to please share the image of the item.           05:02 PM, 24th Aug                     sana                    Buut one frame is broke           05:02 PM, 24th Aug                   Shivani                    Also, share the order number.           05:02 PM, 24th Aug                     sana                    Chat widget opened           05:02 PM, 24th Aug                     sana                             05:03 PM, 24th Aug                     sana                    Chat widget opened           05:04 PM, 24th Aug                     sana                    45443383941           05:04 PM, 24th Aug                   Shivani                    Thank you for the details.           05:05 PM, 24th Aug                   Shivani                    160061402 - - Waterford Champagne Gold Photo Frame - 8x10 inches           05:05 PM, 24th Aug                   Shivani                    Is this the item you are refering?           05:05 PM, 24th Aug                     sana                    Chat widget opened           05:06 PM, 24th Aug                     sana                    Yes           05:07 PM, 24th Aug                   Shivani                    Please confirm the quantity of the broken item is 1 or 2?           05:08 PM, 24th Aug                     sana                    Chat widget opened           05:09 PM, 24th Aug                     sana                    1           05:09 PM, 24th Aug                     sana                    Chat widget opened           05:10 PM, 24th Aug                   Shivani                    We have checked your order history and the order is belongs to homebox.           05:10 PM, 24th Aug                   Shivani                    We would request you to please contact homebox support team.           05:11 PM, 24th Aug                   Shivani                    Kindly contact @[email-masked]           05:12 PM, 24th Aug                   Shivani                    Is there anything else I can help you with?            05:12 PM, 24th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:14 PM, 24th Aug                   Shivani                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us 

Thank you for contacting us.           05:14 PM, 24th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1420234