Subject: New Reply Received - Fwd: Login issues
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 09:58:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Login issues  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>Please note that i have already tried the below several times since last 3 days:</div>
<div><br></div>
<div>1) Reinstalling the app and logging in again</div>
<div>2) App is updated</div>
<div>3) Forgotten password several times and reset it</div>
<div>4) Since yesterday night i am not even receiving the reset link to my registered email - <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</div>
<div><br></div>
<div>The issue is 100% not from my end. There is some technical problem that you need to resolve since I am unable to login to any of the landmark group apps or webpage. All are showing the same errors. (Splash, centrepoint, home centre, showmart etc)</div>
<div><br></div>
<div>Please find attached the answers to the questions:</div>
<div><br></div>
<div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>1. App Version - <b>7.3 </b>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>2. Android/iOS Version - <b>8.0.0</b>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>3. Screenshot of the issue. -  </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><b>Webpage error                                                                                                                                        </b></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDA5NzgzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.liI-VJGigkqcAqI0wZ-0FJE3hr7dsAJdvW9Ai0CNDw4" alt="image.png" width="562" height="305">   </div>
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<b>

  Mobile App Error - 

       </b>                    <br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0MDA5NzgzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RY3DHZpMo6WsJFZAjydKKV7CzNKiulphdF-aUEQRw08" alt="image.png" width="316" height="562"><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>4. Registered email address - <b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></b>
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<br class="gmail-Apple-interchange-newline">
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<div><br></div>
<div>I hope this to be resolved asap, since i need to place some orders urgently and i have been unable to do so past 3 days. </div>
<div><br></div>
<div>Please help</div>
<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Aug 24, 2020 at 1:33 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Riddhii​,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div dir="ltr">Thank you for getting in touch with us.</div>
<div>
<br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'>
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<div>We apologise for the inconvenience caused to you.</div>
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<br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'>
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<div dir="ltr">We would like you to clear the cache of your app. You can also reinstall or update your application. Also, check your network connectivity.</div>
<div><br></div>
<div>If you still face the same issue please provide us the following details:</div>
<div>1. App Version</div>
<div>2. Android/iOS Version</div>
<div>3. Screenshot of the issue.</div>
<div>4. Registered email address.</div>
<div>
<br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'>
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<div>Your friends,</div>
<div>The Support Team</div>
</div>
<div dir="ltr">
<br><br><br><br>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div style="margin-top:0px;margin-bottom:0px"><font><br></font></div>
<div style="margin-top:0px;margin-bottom:0px"><font><strong style="font-size:12.8px"><font color="#666666">Regards,</font></strong><br></font></div>
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<div><div><div style="margin-top:0px;margin-bottom:0px"><strong><font color="#666666"><br></font></strong></div></div></div>
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<div style="margin-top:0px;margin-bottom:0px"><strong><font color="#666666">Riddhii H Mehta</font></strong></div>
<div style="margin-top:0px;margin-bottom:0px"><strong><font color="#666666"><a href="http://www.sc-idesign.com" target="_blank" rel="noreferrer">www.sc-idesign.com</a></font></strong></div>
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<div><div><div style="margin-top:0px;margin-bottom:0px"><strong><font color="#666666">+971 52 837 7051</font></strong></div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1418753