Subject: New Reply Received - Broken part
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 13:45:18 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Broken part  Ticket comment <div><div dir="auto">Hello,</div></div>
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<div dir="auto">Thank you for the update. Its ok, no worries i will order a new one once i receive the refund.</div>
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<div dir="auto">Please update me on the refund date. </div>
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<div dir="auto">Thx</div>
<div dir="auto">Sabeen</div>
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<div>On Sat, 22 Aug 2020 at 16:33, Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div>Hi Sabein,</div>
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<br><br><div>Thank you for getting in touch with us.</div>
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<br><br><div> <br style="box-sizing:border-box">With reference to order no #9797659854<div><br></div>
<br><br><div>We sincerely apologise for the inconvenience caused to you.</div>
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<br><br><div>This<br><br> is really unfortunate that you had received a damaged item in your <br><br>purchase with us. We understand that you are skeptical about your future<br><br> purchases. </div>
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<br><br><div>Please<br><br> be assured as we have forwarded this issue to our concerned team and <br><br>they are going to make sure you get your products in good shape for your <br><br>future purchases.</div>
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<br><br><div dir="ltr">We would Like to inform you that we do not offer exchange of the item and we have forwarded your issue to our team and we will process refund for the damaged piece.</div>
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<br><br><div dir="ltr">Kindly place a new order again with us and there is no need to return the damaged piece. Once we will get refund update, we will get back to you.</div>
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<br><br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Sabeen Asaad</div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1399226