Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 21 Aug 2020 13:11:16 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Hallo </div>
<div style="direction: ltr">Yes i get Two  itemS not same i choose  </div>
<div style="direction: ltr">I order this </div>
<div style="direction: ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTU3NjY4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E5Pw9UH9CR-cymiCAbADk9g8r8HFkyRSSxHZ_Z5LE2Y"><br>
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<div dir="ltr"><br></div>
<div id="AppleMailSignature" dir="ltr">In my oder number 8697050760</div>
<div id="AppleMailSignature" dir="ltr">And i get this item </div>
<div id="AppleMailSignature" dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTU3NjY4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8rp53KcsNt00RJM07BCw-gFBoEjKWGGwkgC8N9oy05Q"><br>
</div>
<div id="AppleMailSignature" dir="ltr"><br></div>
<div id="AppleMailSignature" dir="ltr"> My other order number 7697671485</div>
<div id="AppleMailSignature" dir="ltr">My order is </div>
<div id="AppleMailSignature" dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTU3NjY5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hfK4Z5JSQ_eDXIq-Bp1eLymeRzZIt-7zu2LXFQXb-Kg"><br>
</div>
<div id="AppleMailSignature" dir="ltr">And i received this </div>
<div id="AppleMailSignature" dir="ltr">
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTU3NjY5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t_z1xgbwznOz4jwRp_a7EsY6xywI-lF_QQijQd6DKFg"><br>
</div>
<div id="AppleMailSignature" dir="ltr"><br></div>
<div id="AppleMailSignature" dir="ltr"><blockquote><div dir="ltr"><div style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div dir="ltr"><div dir="ltr"><div dir="ltr" style="box-sizing: border-box; word-break: break-word">
<div dir="ltr">I look forward to hearing from you.</div>
<div dir="ltr">And think you </div>
</div></div></div></div></div></blockquote></div>
<div id="AppleMailSignature" dir="ltr">  Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Aug 21, 2020, at 1:44 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Seddiqa,<br><br>
</div>
<div>Thank you for getting in touch with us.</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div><div dir="ltr">
<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing: border-box"></div>
<div>This
 is really unfortunate that you had received a wrong item in your 
purchase with us. We understand that you are sceptical about your future
 purchases. </div>
<div><br style="box-sizing: border-box"></div>
<div>Please
 be assured as we have forwarded this issue to our concerned team and 
they are going to make sure you get correct your products for your 
future purchases.</div>
<div><br style="box-sizing: border-box"></div>
<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
<div><br style="box-sizing: border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing: border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing: border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing: border-box"><br style="box-sizing: border-box">
</div>
<div style="box-sizing: border-box; word-break: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1400514