Subject: New Reply Received - Order details not confirmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Aug 2020 10:17:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order details not confirmed  Ticket comment <div><div dir="auto">Resending...</div></div>
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<div>On Wed, Aug 19, 2020 at 10:22 AM Divya Byju &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Hai team, </div></div>
<div dir="auto">It’s been more than 10 days now and Centrepoint has cut my amount more than 3 times now. I have already talked about it last time on phone. But till today money has not been credited to my account. </div>
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<div dir="auto">Please check and let me know. Its your system fault but how can you hold your customers money like this. When I checked with NBK they cannot help because money is with centrepoint. </div>
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<div dir="auto">Thanks, hope to hear from you soon.</div>
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<div dir="ltr" class="gmail_attr">On Thu, Aug 6, 2020 at 11:21 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Divya,</div>
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<br>Thank you for getting in touch with us.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we have only charged you only once. We would request you to please contact your bank and confirm the same and they would be happy to help you.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1349790