Subject: New Reply Received - Login issues
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Aug 2020 18:34:30 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Login issues  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Dears,</div>
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<div style="direction: ltr">Issue persisted same., i tried with both OS ios n andriod. The email address I’m trying is the same.</div>
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<div style="direction: ltr">[email-masked]</div>
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<div style="direction: ltr">Either reset the password by urself and delete the account so i can recreate a new one.
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<div style="direction: ltr">Regards</div>
<div style="direction: ltr">Moeen Ahmed</div>
<div style="direction: ltr" dir="ltr">0563175162</div>
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<div style="direction: ltr">Get <a href="https://aka.ms/qtex0l" style="" rel="noreferrer">
Outlook</a> for iOS</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 18, 2020 7:09:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1390164] - Login issues
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<div dir="ltr">Hi Moeen,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would like you to clear the cache of your app. You can also reinstall or update your application. Also, check your network connectivity.<br>
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<div>If you still face the same issue please provide us the following details:</div>
<div>1. App Version</div>
<div>2. Android/iOS Version</div>
<div>3. Screenshot of the issue.</div>
<div>4. Registered email address.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390164