Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Aug 2020 16:18:13 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Sorry for the delay </div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo1">Sustainable Printed Shrug with 3/4 Sleeves</li>
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<div class="MsoNormal" style="text-indent:.5in">SAR 42</div>
<div class="MsoNormal" style="text-indent:.5in">161332583 1901 G I</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo2">Sustainable Printed Cardigan with 3/4 Sleeves and Tie Up Belt<div></div>
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<div class="MsoListParagraph">SAR 40</div>
<div class="MsoListParagraph">Multicolor, but I cant find its ID  it is scratched off the ticket</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Lee Cooper Plain Top with V-neck and Tie Ups<div></div>
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<div class="MsoListParagraph">SAR 30</div>
<div class="MsoListParagraph">161264498 1902 G 1</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Floral Printed Longline Shrug with Long Sleeves<div></div>
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<div class="MsoNormal" style="text-indent:.5in">SAR 51</div>
<div class="MsoNormal" style="margin-left:.5in">161413553 1903 G 2</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Lace Midi A-Line Skirt with Elasticised Waistband<div></div>
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<div class="MsoNormal" style="text-indent:.5in">Sar 30</div>
<div class="MsoNormal" style="margin-left:.5in">161354738 1901 G2</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Printed Longline Top with Long Sleeves and Tie Ups<div></div>
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<div class="MsoNormal" style="text-indent:.5in">SAR 79.2</div>
<div class="MsoNormal" style="text-indent:.5in">162203382 2002 I 4</div>
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<div class="MsoNormal" style="margin-left:.5in">And I received this shoe by mistake,
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<div class="MsoNormal" style="margin-left:.5in">Style name : Danish</div>
<div class="MsoNormal" style="margin-left:.5in">32 EU</div>
<div class="MsoNormal" style="margin-left:.5in">Style no: NC-18377k</div>
<div class="MsoNormal" style="margin-left:.5in">Barcode 6292268484164 </div>
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<div class="MsoNormal">Dr. Randa Badawi</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Wednesday, August 19, 2020 2:30 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Returns</div>

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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 1396359</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1396359<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shivani Rani :
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Randa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to order no #6211354027</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would request you to please share the name of the items along with the item id which you want to return so that we can create return request for the item on your behalf.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that this case will be automatically closed if we don’t hear from you within 24 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1396359:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396359