Subject: New Reply Received - Re: Your products are on the way
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 15:46:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Hi</div>
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<div>Thank you for your reply!!!</div>
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<div>Please find the below pics of the items received. You can check the label showing in the pic.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODQ4MjkxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gKz-7KeUJV6ePAajdFEAjy4FXtp8tqtObxJjF8fbpaM"><br>
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<br><div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzODQ4MjkxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7slBTqKGp60XxT9fFRuEPmxdd1cEihyUaFzBcQJlqOU"></div>
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<div dir="ltr">The quality is also different from the brand “iconic”. </div>
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<div dir="ltr">Looking forward for your reply</div>
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<div dir="ltr">Best regards,</div>
<div dir="ltr">Vibitha</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18-Aug-2020, at 5:36 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Vibitha,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing: border-box; word-break: break-word"><div><div dir="ltr"> <br style="box-sizing: border-box">With reference to order no #9796971089<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">This
 is really unfortunate that you had received different brand item in your 
purchase with us. We understand that you are sceptical about your future
 purchases. </div>
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<div>Please
 be assured as we have forwarded this issue to our concerned team and 
they are going to make sure you get correct your products for your 
future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<div style="box-sizing: border-box; word-break: break-word"><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390665