Subject: New Reply Received - Order number 8389978682
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 15:29:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order number 8389978682  Ticket comment <div>Hello, Yea I did went to the bank and they told me the amount with you guys and they can not reverse it. </div>
<div>Now please advice where to go next</div>
<div>Thank you <br><br><div dir="ltr">Anwar S. Alfadhel<div>---------------------</div>
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<div>On Aug 18, 2020, at 5:25 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div><div>Hi Anwar,</div></div>
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<div>Thank you for shopping with us.<br style="font-weight: inherit; box-sizing: inherit">
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<div><br style="font-weight: inherit; box-sizing: inherit"></div>
<div>We'd like to confirm you that order has not been placed successfully as the payment from your  card used has been unsuccessful.<br style="font-weight: inherit; box-sizing: inherit">
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<div><br style="font-weight: inherit; box-sizing: inherit"></div>
<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight: inherit; box-sizing: inherit">
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<div><br style="font-weight: inherit; box-sizing: inherit"></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight: inherit; box-sizing: inherit">
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<div><br style="font-weight: inherit; box-sizing: inherit"></div>
<div>Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight: inherit; box-sizing: inherit">
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<div><br style="font-weight: inherit; box-sizing: inherit"></div>
<div>Feel free to get in touch with us for further assistance.<br style="font-weight: inherit; box-sizing: inherit">
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390460