Subject: New Reply Received - Products MISSING and not in PACKETS
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 14:47:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Products MISSING and not in PACKETS  Ticket comment <div>Aramex finally picked up my parcel at about 3. There was no receipt given. The box has been glued, taped and stickers put on to avoid tampering. </div>
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<div>I look forward to my refund/voucher.</div>
<div>Faatimah<br><br>
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<div>On Tuesday, August 18, 2020, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div>Hi Faatimah,</div></div>
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Thank you for your response.<br>
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This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br>
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We can understand your frustration here. Please be assured as we have again escalated this issue with our courier team and they will arrange a pickup for your items. <br>
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Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br>
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Feel free to get in touch with us for further assistance.<br>
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 Your friends,<br>
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<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1228440