Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 13:48:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">OK much thnkx</div>
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<div>On Tue, Aug 18, 2020, 5:46 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Darrah,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #9797481226</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">During quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br><br>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br style="box-sizing:border-box"><br>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1390653