Subject: New Reply Received - Wrong Product Alert!!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 13:45:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong Product Alert!!!  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Hi Team,</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif"><br></div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">I have attached a video for you to check. I receive daily alerts that its back in stock but I still can't order! Appreciate your support placing the order.</div>
<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table cellpadding="0" cellspacing="0" border="0" style='border-collapse:collapse;border-spacing:0px;color:rgb(85,85,85);font-family:proxima-nova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px;background:none;border:0px;margin:0px;padding:0px'><tbody>
<tr><td colspan="2" style="padding-bottom:5px"><font><b><font color="#000000"><br>Best Regards,</font><br><br><font color="#f7751f">Hamza El-Shaer</font></b></font></td></tr>
<tr><td colspan="2" style="color:rgb(51,51,51)"><font><b><i>Marketing Manager</i></b></font></td></tr>
<tr><td colspan="2" style="color:rgb(51,51,51)"><span><font><font><b><i>Bidfood Middle East</i></b></font><br></font></span></td></tr>
<tr>
<td width="20" style="vertical-align:top;width:20px;color:rgb(247,117,31)"><font><b>m:</b></font></td>
<td style="color:rgb(51,51,51)"><font>+966 54 814 7774</font></td>
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<tr>
<td width="20" style="vertical-align:top;width:20px;color:rgb(247,117,31)"><font><b>a:</b></font></td>
<td style="vertical-align:top;color:rgb(51,51,51)"><font>Riyadh, Saudi Arabia</font></td>
</tr>
<tr>
<td width="20" style="vertical-align:top;width:20px;color:rgb(247,117,31)"><font><b>e:</b></font></td>
<td style="vertical-align:top;color:rgb(51,51,51)"><font style="color:rgb(29,161,219)"><a href="mailto:[email-masked]" style="color:rgb(29,161,219)" target="_blank" rel="noreferrer">[email-masked]</a><br></font></td>
</tr>
<tr><td colspan="2" style="padding-top:5px"><font><a href="https://www.linkedin.com/in/hamza-el-sha-er-60831669/" style="color:rgb(29,161,219);text-decoration:none;border:0px" target="_blank" rel="noreferrer"><img width="25" height="25" src="http://cdn2.hubspot.net/hubfs/184235/dev_images/signature_app/linkedin_sig.png" style="border:none;width:25px;height:25px;max-width:25px;max-height:25px"></a> <img width="150" height="26" src="http://cdn2.hubspot.net/hubfs/184235/dev_images/signature_app/hubspot-academy-certified.png" alt="HubSpot Academy Certified" style="border:none;width:150px;height:26px;max-width:150px;max-height:26px"></font></td></tr>
<tr><td colspan="2" style="padding-top:10px"></td></tr>
</tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</div>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
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<table style="border-top:1px solid #d3d4de">
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        <td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=icon" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=link" target="_blank" style="color:#4453ea" rel="noreferrer">www.avast.com</a>
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<a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"></a>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Aug 18, 2020 at 4:28 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Hamza,</div>
<div dir="ltr">​</div>
<div dir="ltr">
<div>Thank you for getting in touch with us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologise for the inconvenience caused to you.</div>
<div dir="ltr"><br style="box-sizing:border-box"></div>
<div>We would request you to please share the name and screenshot of the items which you want to purchase so that we can assist you better.</div>
<div><br style="box-sizing:border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043138424837'>OOS Issue.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1396094