Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 13:42:54 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6216682535 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  530129863            05:32 PM, 18th Aug                     hi                    Ok           05:32 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           05:33 PM, 18th Aug                     hi                    Hi Shivani           05:33 PM, 18th Aug                     hi                    I had canceled an order           05:33 PM, 18th Aug                   Shivani                    Kindly share the order number.           05:33 PM, 18th Aug                     hi                    But just now got a message that it's shipped           05:33 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           05:34 PM, 18th Aug                     hi                    Chat widget opened           05:34 PM, 18th Aug                     hi                    6216682535           05:35 PM, 18th Aug                     hi                    Chat widget opened           05:36 PM, 18th Aug                     hi                    Are we connected           05:36 PM, 18th Aug                   Shivani                    Thank you for the details.           05:36 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:36 PM, 18th Aug                     hi                    Chat widget opened           05:37 PM, 18th Aug                     hi                    Sure           05:37 PM, 18th Aug                   Shivani                    Thank you for holding up            05:37 PM, 18th Aug                   Shivani                    We would like to inform you that this order ha not cancelled.           05:38 PM, 18th Aug                   Shivani                    And it has shipped from warehouse on 18 Aug, 2020.           05:38 PM, 18th Aug                     hi                    Chat widget opened           05:38 PM, 18th Aug                     hi                    Plz cancel it           05:38 PM, 18th Aug                     hi                    Chat widget opened           05:39 PM, 18th Aug                   Shivani                    Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           05:39 PM, 18th Aug                   Shivani                    However, we would request you to not accept the delivery of your order.           05:39 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            05:39 PM, 18th Aug                     hi                    Ok..i can not accept the delivery           05:39 PM, 18th Aug                     hi                    Ok           05:40 PM, 18th Aug                     hi                    I bought the items today           05:40 PM, 18th Aug                     hi                    At centerpoint store           05:40 PM, 18th Aug                   Shivani                    Yes, if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:41 PM, 18th Aug                     hi                    Sure..thank you Shivani..you were a great help..god bless           05:41 PM, 18th Aug                   Shivani                    You're most welcome.           05:42 PM, 18th Aug                   Shivani                    Have a great evening!           05:42 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:42 PM, 18th Aug                     hi                    Wish you the same dear           05:42 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401627