Subject: Ticket Assigned - Conversation with same proplem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 13:08:51 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with same proplem same proplem                    Bot:  Hi again! Bot:  Please enter your name Customer:  same proplem Bot:  Hi Same Proplem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:53 PM, 18th Aug                     same proplem                    I talk with you 2 mint ago           04:53 PM, 18th Aug                     same proplem                    And you close chat without sloving problem           04:53 PM, 18th Aug                     same proplem                    I can’t sign in on the application           04:54 PM, 18th Aug                     same proplem                    You told me to  delet it and reinstalls           04:55 PM, 18th Aug                     same proplem                    I try but same problem           04:55 PM, 18th Aug                     same proplem                    closing chat whithout sloving the  problem           04:56 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:57 PM, 18th Aug                     same proplem                    I talk with you 2 mints ago           04:57 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:58 PM, 18th Aug                     same proplem                    About problem on sign to application           04:58 PM, 18th Aug                   Shivani                    Yes, Are you still facing the same issue?           04:58 PM, 18th Aug                     same proplem                    Yes           04:58 PM, 18th Aug                     same proplem                    I deleted it and reinstalled           04:59 PM, 18th Aug                     same proplem                    But same           04:59 PM, 18th Aug                   Shivani                    We would request you to please provide us the ​following details:

1. App Version
2. Android/iOS Version
3. Screenshot of the issue.
4. Registered email address.           05:00 PM, 18th Aug                     same proplem                    IOS version 13.6           05:01 PM, 18th Aug                     same proplem                    Application Iast update I just downloaded form apple store           05:02 PM, 18th Aug                     same proplem                             05:02 PM, 18th Aug                     same proplem                    This is screenshot           05:02 PM, 18th Aug                     same proplem                    [email-masked]           05:02 PM, 18th Aug                   Shivani                    Thank you for the details.           05:03 PM, 18th Aug                   Shivani                    We will forward your issue to our concern team and will upadte you via email.           05:03 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            05:03 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:07 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401461