Subject: Ticket Assigned - Conversation with maha zaeem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 13:08:38 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maha zaeem maha zaeem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maha zaeem Bot:  Hi Maha Zaeem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508808720            04:53 PM, 18th Aug                     maha zaeem                    Helo           04:53 PM, 18th Aug                     maha zaeem                    Chat widget opened           04:54 PM, 18th Aug                     maha zaeem                    ???           04:56 PM, 18th Aug                     maha zaeem                    Chat widget opened           04:56 PM, 18th Aug                     maha zaeem                    ????????????           04:57 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:57 PM, 18th Aug                     maha zaeem                    I did not get my credit back           04:58 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           04:58 PM, 18th Aug                   Shivani                    Kindly share the order number.           04:58 PM, 18th Aug                     maha zaeem                    I got one damage canvas i returned it in july its been 1 month           04:58 PM, 18th Aug                     maha zaeem                    9790297340           04:59 PM, 18th Aug                   Shivani                    Thank you for the detail.           05:00 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:00 PM, 18th Aug                     maha zaeem                    U guys told me 2 weeks back that u have sent it back in my card but i checked my statement i did not get it. If u have sent pls give me any tracking ref number           05:03 PM, 18th Aug                   Shivani                    Thank you for holding up            05:03 PM, 18th Aug                   Shivani                    We would like to inform you that we have processed the refund on 7 July, 2020.           05:04 PM, 18th Aug                   Shivani                    We would request you to please contact your bank and provide them the reference token number #159351389300097752. They would be happy to help you.           05:04 PM, 18th Aug                     maha zaeem                    Yes i know u have processed but did get my money           05:04 PM, 18th Aug                     maha zaeem                    Ok dear thnx           05:05 PM, 18th Aug                   Shivani                    You're most welcome.           05:05 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            05:05 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           05:08 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401458