Subject: Ticket Assigned - Conversation with arun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:33:01 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arun arun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arun Bot:  Hi Arun ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553277039            04:16 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:17 PM, 18th Aug                     arun                    Chat widget opened           04:18 PM, 18th Aug                     arun                    Hi           04:18 PM, 18th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:22 PM, 18th Aug                     arun                    Ya           04:22 PM, 18th Aug                     arun                    I would like to know the current stats of one of my order places with u           04:23 PM, 18th Aug                   Shivani                    Kindly share the order number.           04:24 PM, 18th Aug                     arun                    9797943604           04:25 PM, 18th Aug                   Shivani                    Thank you for the details.           04:25 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:25 PM, 18th Aug                     arun                    Ok           04:25 PM, 18th Aug                   Shivani                    Thank you for holding up            04:26 PM, 18th Aug                   Shivani                    We would like to inform you that your order has been placed successfully on 17 Aug, 2020.           04:26 PM, 18th Aug                   Shivani                    Once the order will be ready for pick up, you will receive notification for the same.           04:27 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:27 PM, 18th Aug                     arun                    I never received the email notification of order ?? Is there any Change to look into if it has arrived in the store .. can u please help me in this           04:27 PM, 18th Aug                   Shivani                    Your order is ready to be shipped and once it ready for collection you will receive email notification.           04:29 PM, 18th Aug                     arun                    Any chance I can collect if today., if it reach in the store by eve ?? Can u find out           04:30 PM, 18th Aug                   Shivani                    We are sorry to inform you that we can not confirm it as it is depends upon the warehouse.           04:32 PM, 18th Aug                     arun                    Ok           04:32 PM, 18th Aug                     arun                    Thanks for info           04:32 PM, 18th Aug                   Shivani                    However, you will receive email once it is ready to collect.           04:32 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:32 PM, 18th Aug                     arun                    Take care           04:32 PM, 18th Aug                   Shivani                    You're most welcome.           04:32 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           04:32 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401322