Subject: Ticket Assigned - Conversation with renata
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:31:18 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with renata renata                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  about my order number fp0816001548 Bot:  Please enter your name Customer:  renata Bot:  Hi Renata ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9797773980 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502688145            04:12 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:13 PM, 18th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           04:15 PM, 18th Aug                     renata                    Chat widget opened           04:15 PM, 18th Aug                     renata                    Hi           04:16 PM, 18th Aug                   Shivani                    Kindly share your query.           04:18 PM, 18th Aug                     renata                    /startOver           04:18 PM, 18th Aug                     renata                    Chat widget opened           04:19 PM, 18th Aug                     renata                    About the order number 9797773980. I didn't receive. It's wasn't delivered.           04:20 PM, 18th Aug                   Shivani                    Thank you for the details.           04:20 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:21 PM, 18th Aug                     renata                    Chat widget opened           04:21 PM, 18th Aug                   Shivani                    Thank you for holding up            04:22 PM, 18th Aug                   Shivani                    We would like to inform you that our courier team contacted you on #  550268814 and delivered the order on 17 Aug, 2020.           04:23 PM, 18th Aug                     renata                    No one contacted me, I stay at home waiting for it and now, I just tracked delivery and is marked the was delivered bit I didn't receive any thing           04:25 PM, 18th Aug                     renata                    Sorry           04:27 PM, 18th Aug                   Shivani                    Kindly confirm is this correct number #550268814           04:27 PM, 18th Aug                     renata                    I was check with the receptionist and she said she didn't receive nothing but now she said get college receive it           04:28 PM, 18th Aug                     renata                    So it's OK.           04:28 PM, 18th Aug                     renata                    Thank u and apologise           04:28 PM, 18th Aug                   Shivani                    Thank you for confirming us.           04:29 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:29 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           04:31 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401313