Subject: Ticket Assigned - Conversation with hello this is ayesha here
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:19:00 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello  this is ayesha  here hello  this is ayesha  here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello  this is ayesha  here Bot:  Hi Hello  This Is Ayesha  Here ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571698066            03:51 PM, 18th Aug                     hello  this is ayesha  here                    0541218306           03:51 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           03:52 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:52 PM, 18th Aug                     hello  this is ayesha  here                    I have placed order in nov..i got the order on time..but few things i had returned due to wrong size n havent recievd the refund           03:53 PM, 18th Aug                     hello  this is ayesha  here                    Yesterday also i spoke to someone on centrepoint customer care..they took my  order number n told me that it will b refunded in a dayu           03:54 PM, 18th Aug                     hello  this is ayesha  here                    But still no change           03:54 PM, 18th Aug                     hello  this is ayesha  here                    Pls update or contact me on 0541218306           03:55 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:55 PM, 18th Aug                   Shivani                    Kindly share the order number.           03:56 PM, 18th Aug                     hello  this is ayesha  here                    I have from city max as well           03:56 PM, 18th Aug                     hello  this is ayesha  here                    Do u solve the query of city max also?           03:56 PM, 18th Aug                   Shivani                    Kindly share the order number so that we can check.           03:57 PM, 18th Aug                     hello  this is ayesha  here                    #6454328972           03:58 PM, 18th Aug                     hello  this is ayesha  here                    #6456544633           03:59 PM, 18th Aug                     hello  this is ayesha  here                    The 2nd order is from city max           03:59 PM, 18th Aug                   Shivani                    Thank you for the details.           04:01 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:01 PM, 18th Aug                     hello  this is ayesha  here                    Sure           04:02 PM, 18th Aug                   Shivani                    Thank you for holding up            04:03 PM, 18th Aug                     hello  this is ayesha  here                    No issue..but pls updat           04:04 PM, 18th Aug                     hello  this is ayesha  here                    Update*           04:04 PM, 18th Aug                   Shivani                    For the order number #6454328972 Do you have the name of the items which you had returned?           04:04 PM, 18th Aug                     hello  this is ayesha  here                    I have the list of things i ordered  in my account           04:04 PM, 18th Aug                     hello  this is ayesha  here                    I can send u a screenshot           04:04 PM, 18th Aug                     hello  this is ayesha  here                    It still shows return in progress           04:05 PM, 18th Aug                     hello  this is ayesha  here                             04:06 PM, 18th Aug                     hello  this is ayesha  here                             04:06 PM, 18th Aug                     hello  this is ayesha  here                             04:06 PM, 18th Aug                     hello  this is ayesha  here                    These r the items whose money has not been refunded           04:06 PM, 18th Aug                   Shivani                    We have already processed the refund for the item #Textured Slip-On Ballerinas in your my credit wallet.           04:07 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:07 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:07 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:08 PM, 18th Aug                     hello  this is ayesha  here                    Yes i know that..there were 3 items to b returned..but he took all the items n refunded only ballerinas amount           04:09 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:09 PM, 18th Aug                     hello  this is ayesha  here                    But what about wedge n leggings?           04:10 PM, 18th Aug                   Shivani                    We will forwrad our issue to our concern team for the order #  6454328972.           04:10 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:10 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information regarding the order #6456544633           04:10 PM, 18th Aug                     hello  this is ayesha  here                    Ok           04:11 PM, 18th Aug                     hello  this is ayesha  here                    Im looking ffw for immediate clearence of the issue           04:11 PM, 18th Aug                     hello  this is ayesha  here                    For the order #6454328972           04:11 PM, 18th Aug                     hello  this is ayesha  here                    Already tried many times..           04:12 PM, 18th Aug                   Shivani                    Thank you for holding up            04:12 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:12 PM, 18th Aug                   Shivani                    We will also forward the second order refund issue to our team.           04:13 PM, 18th Aug                   Shivani                    Please allow us some time to process the refund.           04:13 PM, 18th Aug                     hello  this is ayesha  here                    When will i get an update ??do i need to follow up again??           04:13 PM, 18th Aug                     hello  this is ayesha  here                    Everytime ive been told the same thing  n thn no response           04:13 PM, 18th Aug                     hello  this is ayesha  here                    I forgot the password of my maid..           04:14 PM, 18th Aug                     hello  this is ayesha  here                    Mail           04:14 PM, 18th Aug                     hello  this is ayesha  here                    Do not give me an update by mailing           04:14 PM, 18th Aug                     hello  this is ayesha  here                    Pls call me 0541218306           04:14 PM, 18th Aug                     hello  this is ayesha  here                    Hoping that u look in to the matter seriously n refund the money           04:15 PM, 18th Aug                   Shivani                    We request you to please share the another email address so that we can update you accordingly.           04:15 PM, 18th Aug                     hello  this is ayesha  here                    [email-masked]           04:15 PM, 18th Aug                     hello  this is ayesha  here                    Thats my husband's mail..u can mail on this           04:16 PM, 18th Aug                   Shivani                    OK thank you           04:16 PM, 18th Aug                   Shivani                    We will update you on this email.           04:16 PM, 18th Aug                     hello  this is ayesha  here                    How long will it take?           04:16 PM, 18th Aug                   Shivani                    We will forwrad your issue on priority.           04:16 PM, 18th Aug                     hello  this is ayesha  here                    Hmm..ok ..           04:17 PM, 18th Aug                     hello  this is ayesha  here                    Appreciated..thank u..           04:17 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:17 PM, 18th Aug                   Shivani                    You're most welcome.           04:18 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           04:18 PM, 18th Aug                     hello  this is ayesha  here                    Chat widget opened           04:18 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401262