Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:17:55 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9797883434 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527296621            03:59 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           04:00 PM, 18th Aug                     hi                    hi           04:00 PM, 18th Aug                     hi                    I want to track my order. is it dispatched or not           04:00 PM, 18th Aug                     hi                    9797883434           04:00 PM, 18th Aug                     hi                    ??           04:02 PM, 18th Aug                   Shivani                    Thank you for the details.           04:02 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:03 PM, 18th Aug                     hi                    ok           04:03 PM, 18th Aug                   Shivani                    Thank you for holding up            04:04 PM, 18th Aug                   Shivani                    We would like to inform you that your order has not been shipped yet.           04:04 PM, 18th Aug                   Shivani                    Once the order shipped from warehouse, you will receive the notification with the tracking details.           04:05 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:05 PM, 18th Aug                     hi                    Can i collect it from burjman centerpoint store?           04:05 PM, 18th Aug                   Shivani                    We are sorry to inform you that collection of the item will not be possible at it is home delivery.           04:07 PM, 18th Aug                     hi                    It is not possible to collect from any store?           04:08 PM, 18th Aug                   Shivani                    It will not possible to collect it from any store,           04:09 PM, 18th Aug                   Shivani                    However, you can place a new order again with us with click and collect option.           04:09 PM, 18th Aug                     hi                    hello           04:10 PM, 18th Aug                     hi                    Hopefully when it will be deliver ?           04:10 PM, 18th Aug                   Shivani                    The order usually delivered within 2 - 3 working days.           04:11 PM, 18th Aug                     hi                    because friday is off. Means 21-aug .           04:12 PM, 18th Aug                     hi                    So, You can deliver it before friday or after friday           04:12 PM, 18th Aug                   Shivani                    Once the order is shipped from warehouse and order will be out for delivery, you will receive call from our courier team.           04:14 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:15 PM, 18th Aug                     hi                    Thank you           04:17 PM, 18th Aug                   Shivani                    You're most welcome.           04:17 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           04:17 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401260