Subject: Ticket Assigned - Conversation with yazeed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 18 Aug 2020 12:13:42 +0000 (UTC)

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yazeed yazeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yazeed Bot:  Hi Yazeed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6216882998 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966504920220            03:56 PM, 18th Aug                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           03:57 PM, 18th Aug                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           03:58 PM, 18th Aug                     yazeed                    Hi Shovani, I placed an online order and I have not received an email. When I try to check the order staus I don’t see anything           03:58 PM, 18th Aug                   Shivani                    We sincerely apologies for the inconvenience caused to you.           03:59 PM, 18th Aug                   Shivani                    Do you have the order number?           03:59 PM, 18th Aug                     yazeed                    No problem. Yes 6216882998           03:59 PM, 18th Aug                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           04:00 PM, 18th Aug                     yazeed                    Okay I’ll wait           04:00 PM, 18th Aug                   Shivani                    Thank you for holding up            04:00 PM, 18th Aug                   Shivani                    We would like to infrom you that your order has been places successfully.           04:01 PM, 18th Aug                   Shivani                    Once it will be ready for collection you will receive notification for the same.           04:01 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:01 PM, 18th Aug                     yazeed                    Thank you. Could you please send me a confirmation email like other websites ? Thank you           04:03 PM, 18th Aug                     yazeed                    [email-masked]           04:03 PM, 18th Aug                     yazeed                    Hello!           04:06 PM, 18th Aug                   Shivani                    Once the order will be ready for pick up, you will receive the notification email.           04:06 PM, 18th Aug                     yazeed                    Still I don’t understand you took my money without a  proof of the order. Thank you           04:08 PM, 18th Aug                   Shivani                    You will receive the notification email as soon as your order will be ready for pick up.           04:08 PM, 18th Aug                     yazeed                    What if there was an issue or delay with the order. I’ll be filing a complaint with proper authority.           04:10 PM, 18th Aug                     yazeed                    Thank you           04:10 PM, 18th Aug                   Shivani                    You're most welcome.           04:11 PM, 18th Aug                   Shivani                    Is there anything else I can help you with?            04:11 PM, 18th Aug                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           04:13 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1401249